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Choose Your Strategy Wisely
The story of how I royaly screwed up as a customer success manager
Jul 9
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Chad Horenfeldt
2
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Choose Your Strategy Wisely
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What Exactly Is a Strategic Customer Success Manager?
Chapter 1 from my soon-to-be-launched book, The Strategic Customer Success Manager.
Jul 2
•
Chad Horenfeldt
2
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What Exactly Is a Strategic Customer Success Manager?
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June 2025
Official launch date announced, video: nice CSMs won't survive. strategic ones will
Sign up to get the book for $.99 during launch week, watch a video that provides an overview of the book and practical tips
Jun 27
•
Chad Horenfeldt
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Official launch date announced, video: nice CSMs won't survive. strategic ones will
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Leveling up CSMs: Moving Beyond Adoption to Impact
Lessons from The Growth Signal Podcast on How CSMs Can Drive Strategic Value
Jun 13
•
Chad Horenfeldt
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Leveling up CSMs: Moving Beyond Adoption to Impact
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Why You're Stuck as a CSM (And How to Break Free)
The brutal truth about moving from tactical order-taker to strategic partner
Jun 3
•
Chad Horenfeldt
2
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Why You're Stuck as a CSM (And How to Break Free)
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May 2025
You’re probably wasting time—let AI fix your calendar in 5 minutes
Use AI to improve your productivity in three easy steps
May 30
•
Chad Horenfeldt
1
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You’re probably wasting time—let AI fix your calendar in 5 minutes
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Practice radical customer candor
Win customer loyalty by speaking hard truths and guiding real change
May 23
•
Chad Horenfeldt
1
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Practice radical customer candor
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There is a reason why AI is in the word retain
Why we suck at churn analysis and the Chinese concept of Lingchi
May 16
•
Chad Horenfeldt
1
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There is a reason why AI is in the word retain
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Earn every minute of your customer's time
And expect nothing in return
May 8
•
Chad Horenfeldt
1
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6:46
We have a winner....
🚨 Cover Reveal Time! 🚨 and an excerpt from the book
May 1
•
Chad Horenfeldt
3
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We have a winner....
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April 2025
Practical gen AI data analysis customer success pros should be doing now
I use ChatGPT to create my Emails - that's Enough! No, it's not
Apr 16
•
Chad Horenfeldt
3
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Practical gen AI data analysis customer success pros should be doing now
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Help me choose my book cover!
Please vote on the cover you like best for The Strategic Customer Success Manager
Apr 10
•
Chad Horenfeldt
7
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Help me choose my book cover!
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