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Get over yourself Customer Success and own renewals
The idea that you will compromise trust by owning renewals is BS and needs to stop
Mar 28, 2023
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Chad Horenfeldt
6
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Get over yourself Customer Success and own renewals
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January 2023
Is it finally our time?
With the current economic downturn, is it finally the opportunity Customer Success has been waiting for?
Jan 18, 2023
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Chad Horenfeldt
8
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Is it finally our time?
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It's rough out there right now in Customer Success. Here's my approach to getting through the current mess we're in
Three things you can do and one thing you shouldn't do
Jan 6, 2023
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Chad Horenfeldt
2
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It's rough out there right now in Customer Success. Here's my approach to getting through the current mess we're in
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November 2022
Layoffs in customer success happen to all of us - myself included.
Here are some tips that helped me find my next role and kept my head in the game when my heart was crushed.
Nov 13, 2022
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Chad Horenfeldt
9:28
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Layoffs in customer success happen to all of us - myself included.
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September 2022
Don't settle, you are worth it
The story of the watch and your value
Sep 19, 2022
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Chad Horenfeldt
3:35
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Don't settle, you are worth it
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Customer success pros often forget to take this critical element into account
Assess the number of "spoons" your customers have
Sep 12, 2022
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Chad Horenfeldt
5:52
3
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Customer success pros often forget to take this critical element into account
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Two questions every customer success professional needs to ask
Ask these questions to ensure you are on track with your customer
Sep 1, 2022
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Chad Horenfeldt
3:27
7
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Two questions every customer success professional needs to ask
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May 2022
You May be Losing Customers Because You Are Failing in The Moment of Truth
How to identify moments of truth and what to do to get things back on track
May 13, 2022
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Chad Horenfeldt
3
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You May be Losing Customers Because You Are Failing in The Moment of Truth
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March 2022
Stop blaming the sales team
Listen now | It's easy for customer success to blame the sales team. Make sure you understand everyone's perspective and don't make the same mistakes…
Mar 21, 2022
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Chad Horenfeldt
2
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Stop blaming the sales team
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January 2022
How to get customers to do something when they don't want to
Don't focus on the features and functions of your product. Tell a story
Jan 26, 2022
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Chad Horenfeldt
3
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How to get customers to do something when they don't want to
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Your customers are probably measuring their success the wrong way
Help your customers measure the GAIN versus the GAP
Jan 5, 2022
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Chad Horenfeldt
4
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Your customers are probably measuring their success the wrong way
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November 2021
Why you need to poke the bear
How to have more productive customer meetings and uncover the real issues
Nov 4, 2021
•
Chad Horenfeldt
2
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Why you need to poke the bear
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