HOW to become a Strategic CSM is critical. My only question is: Will organizations invest in training their Customer Success teams to be strategic instead of just demanding that they be? Will organizations invest in the tools CSMs need to be strategic?
Looking forward to the book release! I'm on the list!
It’s a great point. One early sign of hope is that my book is being well received by CS leaders. There is a message to everyone in the book that we all need to do better. Let’s see how it goes but I’m hopeful. 🙏
HOW to become a Strategic CSM is critical. My only question is: Will organizations invest in training their Customer Success teams to be strategic instead of just demanding that they be? Will organizations invest in the tools CSMs need to be strategic?
Looking forward to the book release! I'm on the list!
It’s a great point. One early sign of hope is that my book is being well received by CS leaders. There is a message to everyone in the book that we all need to do better. Let’s see how it goes but I’m hopeful. 🙏
Thanks for being part of this journey with me.