Very well explained Chad. It reminds me of the mindset ..... " Glass half full or half empty". I believe it's more to do with the mindset and how you you elevate your discussion with the customer from negative (GAP) to positive outcomes.
Thanks for writing this Chad. It’s extremely timely, and valuable as I am preparing for an EBR where I intend to to know the starting point by having the customer define their top 2 or 3 partnership goals. That’s a critical step to establish a baseline to track accomplishments. And on a personal note, I will focus on the day to day accomplishments of my speech delayed toddler rather than the gaps I have been so much fixated on. Thanks and do have an amazing year!
Great lesson Chad. Love the focus on the gains the clients have achieved no matter how early in the relationship. Even a client who has just made the selection to go with our company has an accomplishment to focus on that can be highlighted in advocacy programs and even as a reference.
Very well explained Chad. It reminds me of the mindset ..... " Glass half full or half empty". I believe it's more to do with the mindset and how you you elevate your discussion with the customer from negative (GAP) to positive outcomes.
Yes - it's very similar. Your mindset will impact your actions and visa versa.
I really enjoy reading your articles Chad. Thanks for all you share!
Thanks Teresa - I appreciate your comment! Thank you for sharing that.
Thanks for writing this Chad. It’s extremely timely, and valuable as I am preparing for an EBR where I intend to to know the starting point by having the customer define their top 2 or 3 partnership goals. That’s a critical step to establish a baseline to track accomplishments. And on a personal note, I will focus on the day to day accomplishments of my speech delayed toddler rather than the gaps I have been so much fixated on. Thanks and do have an amazing year!
Thank you so much for sharing Ibiyemi. Have a wonderful year as well!
Great lesson Chad. Love the focus on the gains the clients have achieved no matter how early in the relationship. Even a client who has just made the selection to go with our company has an accomplishment to focus on that can be highlighted in advocacy programs and even as a reference.
Thanks so much for the comment Carlos! Completely agree that “gains” can be tracked early on. All the best in 2022!