Great post, Chad. I agree that the practice is moving steadily towards more science-based approaches and, for some of us who have predicted it for years, it's about time. Funny you brought in Moneyball in this article. I write a monthly internal newsletter and each month I write a lead article that focuses on a specific aspect about Customer Success. A couple of months ago the lead article was about science, data, and transformation and I revolved it around the Moneyball story. :-)
Great post, Chad. I agree that the practice is moving steadily towards more science-based approaches and, for some of us who have predicted it for years, it's about time. Funny you brought in Moneyball in this article. I write a monthly internal newsletter and each month I write a lead article that focuses on a specific aspect about Customer Success. A couple of months ago the lead article was about science, data, and transformation and I revolved it around the Moneyball story. :-)
Thanks Peter - great minds think alike.