10 incorrect assumptions CSMs make

Sep 13, 2021

There is so much going on in the day-to-day for customer success managers (CSMs) that wrong assumptions are made. I hope to expose some of these so we can create better dialogue and avoid them.

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2 Comments

Jake

Nov 5, 2021

Chad, great read! Thanks for posting it.

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Thanks Jake!!

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Customer Success & Failures

10 incorrect assumptions CSMs make