Customer Success & Failures

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Get over yourself Customer Success and own renewals
The idea that you will compromise trust by owning renewals is BS and needs to stop
 • 
Chad Horenfeldt
3

January 2023

Is it finally our time?
With the current economic downturn, is it finally the opportunity Customer Success has been waiting for?
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Chad Horenfeldt
It's rough out there right now in Customer Success. Here's my approach to getting through the current mess we're in
Three things you can do and one thing you shouldn't do
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Chad Horenfeldt

November 2022

Layoffs in customer success happen to all of us - myself included.
Here are some tips that helped me find my next role and kept my head in the game when my heart was crushed.
 • 
Chad Horenfeldt
9:28

September 2022

Don't settle, you are worth it
The story of the watch and your value
 • 
Chad Horenfeldt
3:35
Customer success pros often forget to take this critical element into account
Assess the number of "spoons" your customers have
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Chad Horenfeldt
5:52
Two questions every customer success professional needs to ask
Ask these questions to ensure you are on track with your customer
 • 
Chad Horenfeldt
3:27

May 2022

You May be Losing Customers Because You Are Failing in The Moment of Truth
How to identify moments of truth and what to do to get things back on track
 • 
Chad Horenfeldt
1

March 2022

January 2022

How to get customers to do something when they don't want to
Don't focus on the features and functions of your product. Tell a story
 • 
Chad Horenfeldt
Your customers are probably measuring their success the wrong way
Help your customers measure the GAIN versus the GAP
 • 
Chad Horenfeldt
8

November 2021

Why you need to poke the bear
How to have more productive customer meetings and uncover the real issues
 • 
Chad Horenfeldt
2
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