Why subscribe?

I try and provide a unique perspective to customer success based on what I’ve learned. My goal is to provide practical customer success tips that you can use today or that will cause you to stop and reflect on your current approach. I’ll try and keep these short and to the point.

I have a unique perspective on customer success because I’ve seen so much over the years and worked with such amazing people and customers having spent more than 15 years in customer success across various companies. I also started my journey as a CSM and have been on the front lines.

Stay up-to-date

You won’t have to worry about missing anything. Every new edition of the newsletter goes directly to your inbox.

In addition, I’ve created some posts as podcasts if you would rather listen to them.

Subscribe to Customer Success & Failures

The ups and downs of life in customer success. Practical customer success tips that you can use right away.

People

Kustomer champion. A leader that is always learning. Customer Success & Customer Experience leader @Kustomer. Father of 3. Leafs fan